| Usability Problem |
Heuristic(s) Violdated |
Severity Level |
|
There is a large ad banner that pops up at the bottom of the screen
upon arrival on the home page.
|
Clean and functional design |
2 |
|
Scrolling down, there are several rows of just ads for different
types of items in the stores. It takes quite a bit of scrolling to
get past all of the ads.
|
Clean and functional design |
2 |
|
When going to a specific feature, such as Help or Customer Coupons,
or Sign In, the navigation pane disappears from the top. In order to
get back to shopping, there is a small button on the top right side,
not in prominent colors.
|
Freedom |
3 |
|
When going to the Help page, the main logo disappears and is
replaced by the Help page logo for the site, so you cannot click the
logo to get back to the main site, because it will take you to the
Help section of the site.
|
Consistency |
3 |
|
When scrolling down on the page, the navigation bar disappears, so
unless you want to scroll back to the top, your only search option
is the search bar.
|
Freedom |
3 |
|
After putting in an email address and clicking Continue as Guest at
the checkout, it does not give an error to show that I have not put
in my name or phone number. The screen just does not change.
|
Support Error Recovery |
2 |
|
When clicking on the Kohl’s card option, it is not immediately
evident where you can apply for a card, because the Apply Now button
looks like it is part of another ad.
|
Prevent Errors |
2 |
|
When you do not put an email into the Email text box to sign into
your account, it does not give you any errors. The page just remains
the same.
|
Support Error Recovery |
2 |
|
When you are on the create account page, you cannot go anywhere else
unless you click the X in the corner.
|
Freedom |
1 |
|
The detail items in each shopping item icon do not match up
depending on how much information is in each description.
|
Clean and functional layout |
1 |